Technical Support

As part of our services we provide our clients direct technical support for any issues with their Websites, E-mail accounts, and other digital assets. We even serve as a source for best practices regarding Internet security, data integrity, and other aspects of network computing.

Factor of 4 is your “outsourced” IT (Information Technology) staff

We are makers and doers and advisors—we are not "customer service representatives"! When you have an Internet problem that needs solving or a question that needs answers, the experienced team at Factor of 4 is your first call.

Domain Names - As a registrar, we maintain domain name zone file entries for our clients, freeing them from this level of chore. This includes inserting required Google, Microsoft, etc. verification entries. Contact us if your domain needs technical editing.

E-mail Setup - We supply detailed instructions to setup and configure access to your E-mailboxes from all devices: phone, laptop, tablet, desktop using any of IMAP, POP or Webmail access methods.

• Download OpenSRS E-mail setup instructions here.
• Download a visual OpenSRS webmail usage guide here.
• Download ipHouse E-mail setup instructions here.

Websites - We operate two-level website monitoring, notification & logging, so that we can verify if you suspect a failure in website availability. We maintain automatic and updated website security encryption certificates using https:// secure LetsEncrypt.

Troubleshooting - We have access to experts at OpenSRS, ipHouse, and other vendors for resolving problem situations for which we don't have ready answers.